Select the product you wish to rent on our website.
Choose your desired rental duration.
Complete the order by entering your shipping details and payment information.
A deposit amount will be charged at the time of order. The deposit will be refunded upon the safe return of the product, provided it is not damaged or lost.
2. Receiving the Product
Once your order is confirmed, we will process and ship the product to the shipping address you provided.
Delivery and collection of the rental product will be handled by us, ensuring a smooth experience for you.
Before shipping, all products are thoroughly inspected to ensure they are in good condition.
3. Returning the Product
At the end of your rental period, we will arrange to collect the product from the same address where it was delivered.
Please ensure the product is packed securely and ready for collection. Any delay in returning the product may result in additional fees (details below).
4. Deposit Refund and Condition Check
Upon receiving the returned product, we will conduct a thorough inspection.
If the product is returned undamaged and without any parts missing, the full deposit amount will be refunded to you.
If the product is damaged or lost, we will retain the full deposit to cover repair or replacement costs, based on the extent of the damage or the value of the lost item. We will also charge your card on file, and failure to pay may result in legal implications.
5. Late Returns
If the product is returned after the rental period has ended, a late fee will be deducted from your deposit.
The late fee will be calculated based on the additional duration the product was held beyond the rental period.
If the return is excessively delayed, further action may be taken, the deposit may be forfeited, and your card will be charged.
*Please note- failure to return the item is regarded as theft, by renting, you agree to these terms.*
Explore our try-on policy
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1. Select your item
Browse through our collection and choose the item you'd like to try on.
Once you've found the perfect piece, simply click on the "Book Try-On Appointment" button to proceed.
2. Choose a Try-On date
After selecting your item, you'll be asked to pick a date and time for your try-on appointment at our store
Please note: The item will be free at checkout for try-on purposes only. You are not required to make any payment for the item at this stage.
3. Enter your details at checkout
Fill in your name, phone number or email address to confirm your booking. We will send you an appointment confirmation with all the details of your visit.
4. Receive appointment reminders
To help you remember, we'll send you a reminder 24 hours before your scheduled appointment
5. Visit Us at the Store
On the day of your appointment, simply come to our store at your selected time.
Our staff will have the item ready for you to try on and assist you with anything you need.
Q&A:
1. What happens if I decide to rent in the store?
If you love the item and decide to rent it, you can complete your rental agreement in-store. If it's not quite right, you're under no obligation to rent, and you can simply leave without any cost.
2. Can I reschedule or cancel the appointment?
If you need to change your appointment or can't make it, don't worry! You can reschedule or cancel directly via our email. Just give us a heads-up, and we'll help you find a new time.
